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loyalty points
why should I become a member of OrientalMart?
By registering an account with us, you can enjoy shopping and earn loyalty points from every online purchases! It also allows you to easily keep track of your order status, as well as your order history. Not only that, your shopping experience will be less of a hassle through creating a wish list with an account.
You can simply create an account here, or download our mobile app here.
how can I apply for a membership with OrientalMart?
Simply create an online account with us here will do the trick.
it is my first order with OrientalMart, do I get any first-time discounts?
You can earn a signup bonus and use it on your first order! All you have to do is create an accounts with us, and 100 points (worth £1) of signup bonus will be automatically gifted to you.
To use the signup bonus, please click "Apply" during checkout in your shopping cart. A successfully applied message will popped up once the signup bonus is applied.
how can I earn loyalty points?
Loyalty points can be earned through shopping. For every £1 purchased, we will reward you with 1 points. For instance, if I made an order with subtotal of £10, 10 points can be earned from that purchase. If I made an order with subtotal of £15.50, only 15 points can be earned as every £1 = 1 point.
Please note that no loyalty point can be earned from delivery charges, packaging fees and other charges associated with the delivery of the products.
when will the loyalty points be added to my account and how I can check them?
Loyalty points will be added to your accounts immediately after your have placed an order. You can check your loyalty points history in "My Accounts > My Loyalty Points". Or click "Click Here" in "OrientalMart Rewards" under "Accounts Overview".
I forgot to login to my account when making the purchase, can I still get my loyalty points?
Unfortunately, we do not offer loyalty points to be claimed back if an order is made without logging in. Please remember to login to your account before making the purchase to earn loyalty points.
I shop in both OrientalMart online store and physical stores, can I earn loyalty points from both sides?
At the moment, you will be able to earn loyalty points from shopping online and in-store if you have created an account with us on our website, and was logged in during checkout. However, all of the earned points can only be used for online shopping at the moment.
We are working hard to offer a better integration and utilisation of online and offline loyalty points, please follow our social media platforms for the most updated information!
if I only shop in-store, does that mean I will not be able to use my loyalty points?
At the moment, the only way to use the earned loyalty points is through placing an online order with us. Therefore, we recommend to place an online order with us and choose local delivery/local collection service to better utilise the earned loyalty points!
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